FAQ

Shipping & Handling

***COVID-19 has wildly affected our daily lives and unfortunately also delayed the global logistics chain immensely. We would like to apologize in advance for the delays that may occur due to unpredictable travel, shipping, and customs restrictions worldwide. If your order happens to be stuck in transit for a long time, please email us and we would be happy to assist you but we do ask that you please give us an additional 1-2 extra weeks for all items to arrive in full.***

 

Do you ship to my country?

 

    Yes! We proudly ship WORLDWIDE, and always 100% FREE.

 

How does your shipping process work?

 

    In an effort to help support slowing down global climate change as a company, we partner with global merchants from USA and China and ship directly from our factories to provide you the best prices and the cutest products in the most green way possible.

    We provide FAST SHIPPING on every order and ship globally from several key partnered manufacturer, because of this your item may take 13-20 business days to arrive, depending on your location. Note: Shipping time can be affected by variable custom clearance time or public holidays. Please note, that due to the popularity of our products and limited quantity in stock, these are only estimates and do not include the additional 2-4 days of fulfillment. If unexpected issues or delays arise, please feel free to send us a email at Support@gifplushies.com and one of our team members will be happy to assist you.

 

Has my order been shipped?

 

    You will receive an automatic email notification when your order has been shipped with your tracking information. Please note it may take up to 4 days for tracking to become fully active. Please also give it a couple extra days for the tracking to be updated to the site.

 

For multi-item purchases, why do my items arrive separately? 

    If you have ordered multiple items from our store (ie, a pack of hair tie and a plushie), you may have noticed that we provide two tracking IDs for these items. This is because we ship out your item from two separate warehouses across the country depending on availability per country. Additionally, we may also ship out items separately due to packet size restrictions in your country.

    Furthermore, if there is an item that is in high demand and there is a backlog , we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

 

Can I cancel my order?

 

    We begin processing orders very quickly here at Gif Plushies, to your benefit! But we know that mistakes can happen, so we do allow cancellations within the 2 hours after ordering. Beyond that, you will be responsible for a 20% restocking & processing fee for cancellations. For more information about your specific order, please reach out to us at Support@gifplushies.com

 

What about possible custom fees?

 

    Some countries charge import taxes and duties upon reaching customs. We will send your items in one package and declare a reasonable low value to get through the custom which generally works well for our products. However, if you do get any fee in an unpredictable matter, we are unable to pay for the fees since it is a governmental charge and Gif Plushies has no rights of collecting it.

    To avoid being charged unexpectedly, we highly recommend contacting your local customs office for the current duty rates and taxes before placing an order.

 

I entered the wrong shipping address on my order, can I please get it reshipped or get a refund?

 

    We ship our items to the address that is provided to us at the time of your checkout and cannot make any changes during once your items have been shipped out. Once the items are in transit there it is awfully expensive to recall. Please verify the address before confirming your purchase. Thank you for your understanding.

    At this time, any order that does not get successfully delivered, driver cannot find address, or address not deliverable will be the responsibility of the customer. We sincerely apologize for the inconvenience in advance. Please help us double check the name, number, email and mailing address is entered in correct at the time of checkout to ensure your items get delivered to you!

 

 

Refunds?

    Yes, if the item is lost in transit for more than 30 days or damaged upon arrival, you are eligible for a full refund.

    If the reason you will like a refund is not due to damage good or shipping issues, you are eligible for store credit upon approval. Please email SUPPORT@GIFPLUSHIES.COM if you are not fully satisfied with your purchase.